Power of One
The patient experience at our hospitals and clinics, many times, comes down to one incredible person. Or, sometimes, one regrettable person.
It’s that exceptional nurse, physician or staff member who serves in such a compassionate and professional way, he or she creates a memorable experience the patient will tell everyone about.
We call it the Power of One and it generates a lasting impression and patient loyalty.
We set out each day and night to achieve the best possible clinical outcome for every patient and to provide a level of customer service that exceeds expectations.
Here’s how we do it – and just a few of the powerful stories this movement has produced.