Raising the Bar on Quality and Patient Safety
Ardent sets aggressive quality and patient safety standards for our facilities, striving to exceed state and national benchmarks in the areas of clinical quality, patient safety and customer service. We adopt evidence-based practices, confirmed by research to improve patient outcomes. We believe measurement is key to continued improvement and we empower our leaders to create a culture that values and rewards quality at every level. With a focus on quality improvement, we set the bar high and raise it again and again.
The result? Measurable improvements in the areas of patient safety, clinical quality and customer loyalty:
- 80% of Ardent hospitals received a three-star rating or above in comparison with 71% of all hospitals ranked in CMS’ Overall Hospital Quality Star Rating (July 2022).
- Ten Ardent hospitals received a Leapfrog Hospital Safety Grade of "A" for Spring 2023. 83% of Ardent hospitals received an "A" or "B" Hospital Safety Grade, compared to 55% of all U.S-ranked hospitals.
- Ardent hospitals' cumulative Net Promoter Score was 71.3 (as of May 2022).
- Six Ardent entities were recognized by Modern Healthcare as "Best Places to Work in Healthcare" in 2022, the fourteenth consecutive year an Ardent entity made this list.
Ardent has also achieved Level 9 out of 10 in the Epic Gold Star Program for effectively using the system to improve clinical and financial outcomes.