Raising the Bar on Quality and Patient Safety

Ardent sets aggressive quality and patient safety standards for our facilities, striving to exceed state and national benchmarks in the areas of clinical quality, patient safety and customer service. We adopt evidence-based practices, confirmed by research to improve patient outcomes. We believe measurement is key to continued improvement and we empower our leaders to create a culture that values and rewards quality at every level. With a focus on quality improvement, we set the bar high and raise it again and again.

The result? Measurable improvements in the areas of patient safety, clinical quality and customer loyalty:​

• 80 percent of Ardent hospitals received a three-star rating or above in comparison with 71 percent of all hospitals ranked in CMS’ Overall Hospital Quality Star Rating (July 2022).
• Eight Ardent hospitals received a Leapfrog Hospital Safety Grade of "A" for Spring 2022. The percentage of Ardent hospitals receiving an A/B Hospital Safety Grade was 79 percent, compared to 58 percent A/B scores for all U.S-ranked hospitals.  
• Ardent hospitals' cumulative Net Promoter Score was 71.3 (as of May 2022).
• Six Ardent entities were recognized by Modern Healthcare as "Best Places to Work in Healthcare" in 2022, the fourteenth consecutive year an Ardent entity made this list.

Ardent has also achieved Level 9 out of 10 in the Epic Gold Star Program for effectively using the system to improve clinical and financial outcomes.